Conflict Resolution

Benefits when objective, direct and fair
- Debating
- Questioning
- Challenging

Conflict Handling Modes
- Competing: Pros: Establish authority, Fosters confidence. Cons: Grudge, ...
- Collaborating: Pros: Optimum decisions, Discovery and Communication, Higher commitment. Cons: Time consuming, ...
- Compromising: Pros: Practical, Quick, Equitable. Cons: Residual discontent, Limited solutions, ...
- Avoiding: Pros: Avoid displeasure, Save time. Cons: Affects work culture, Losing trust, ...
- Accommodating: Pros: Offering support, Establishing harmony. Cons: Lost of motivation, Lost of power, ...

Best Practices for conflict resolution
- Immediate attention
- Neutral and objective
- Be direct
- Show respect
- Seeking common goals
- Focus on the issue, not on the person
- Willingness to apologize
- Fair policies for conflict resolution