Think Like A Leader

Be proactive:
• Predict (with a certain pessimism) multiple scenarios
• Prevent problems so that they do not happen
• Plan
• Perform (take effective actions)

Goals:
• Decide what you want
• Write it down
• Set up a plan and a deadline
• List the tasks to be performed
• Organize the list
• Do something immediately
• Do something everyday

Work on opportunities of tomorrow rather than on issues of yesterday
Start by working on the most important tasks. Do not start with the smallest / fastest

Different types of risks:
• Not for us to take
• Not necessary
• that we can afford to take
• that we cannot afford to take
• that we cannot afford not to take

Get out of your comfort zone (repeat yourself: I can do it)
Accept failure

Difficult conversation:
• What is the subject / purpose?
• Make a list
o Why to initiate this conversation? (at the start of the conversation)
o What do we hope to get from this conversation? (at the start of the conversation)
o Remind who is responsible / owner of the problem
o Listen and understand
o Find common ground
o Use I and We rather than You

Issue with emotions: Stay calm and breathe, and wait until you feel better

Motivation:
• Stay positive in the eyes of others
• Repeat: If it's to be, it's up to me
• Lead the action
• People must feel important
• Give good continual appreciations, say thank you and say all the good things they do and that we appreciate
• Listen to others

Active listening
• Give all your attention
• Do not use your phone, your computer in the same time your are listening
• Show that we listen with body language (acquiescence)
• Say regularly, Yes / Sure
• Provide comments "What you say is that" / "It seems that"
• Ask for clarifications and summarize from time to time
• Do not interrupt when you want to speak or ask a question

Constructive criticism
• The purpose is to improve
• The person must feel better after constructive criticism, feedback
• Feedback sandwich
o Positive (strengths) / To be improved / positive (feedback on the positive from the start and the positive result of the improvement)
o “Task / Behavior” oriented and not “person” oriented
o Use passive voice
o Ask questions so that the person is active
o Show how it will affect us personally

Teamwork:
• What needs to be done / How it is measured / Deadline
• Involve people
• Must understand what they are doing and why

Quality of managers:
• Manage crises well
• Work well in a team

Employees first, Customers second

Hires:
• Interview at least 3 candidates
• Interview the best candidate 3 times
• Interview in 3 different environments
• Have 3 different people interview

Be the one who solves the problems rather than the one who identifies them
Live in the future
Being action oriented

Problems:
• Define the problem well and verify that it is a problem
• List all solutions
• Assign actions with a deadline
• Permanent adaptation

Read 30 min to 1 h per day on the subject that we want to learn / deepen

Example of sentences to repeat from time to time:
• I think like a leader
• I lead my team
• I am responsible and I take initiative